CANCEL CLASS
Please EMAIL US anytime before the class begins, to notify us of cancellation and we will manually add a class credit back to your account. If you self-cancelled by using the link on the class page, the Luma system will not automatically credit you and you must notify us in order to be credited.
NOTE: It may take up to 24hrs for credit to appear in your account.
DON'T SEE MY CLASS-PACK CREDITS
***Class-pack credits won't appear redeemable for a class until you have signed in to LUMA***
You must be SIGNED IN to the Luma streaming platform in order for your class-pack credits to appear. Once logged in, navigate to any class and you'll see the option to Redeem with Credits in the payment section, along with how many class credits remain.
If you do not see this "Redeem with Credits" option that means YOU ARE NOT SIGNED IN TO LUMA!
HOW TO SIGN IN TO LUMA
From Chris's Luma profile page or his class EVENTS page scroll to the top or bottom to find the SIGN IN button.
LATE REGISTRATION
You can sign up for a class ANY TIME, even once the class is in progress.
HOW TO STREAM A WORKOUT
After you sign-up for one of Chris's live stream workouts you'll receive an email with the Zoom link for the workout. You'll also receive a courtesy reminder a few minutes before the workout begins, which will also have the workout direct link.
You can choose whether you want to workout with Chris with your video camera ON or OFF. Your choice!